Policies
Reservation required for everyone including children from 0 to 5 years old.
No modification. No refunds. Service fees are non-refundable, even if the activity is canceled by management.
It is imperative to respect your departure time, it is not possible to start your course earlier than the scheduled time on your ticket, even if you arrive early. We suggest that you arrive only 10 minutes before so that everything takes place as smoothly as possible.
The Onhwa’ Lumina experience takes place even in the event of rain. Trees help control the flow of water in the forest. We suggest you bring a raincoat. Umbrellas are discouraged as they interfere with the experience of others attendees. We will only cancel based on strong forecasts of electrical storms or for safety reasons. In case of cancellation, the information will be disseminated the announcement will be made on our Facebook page and by email, the same day. We do our best to notify you as soon as possible, but the experience may be canceled at the end of the day. last minute, depending on the current situation. Tickets will be rescheduled to a later date during the current season, no refund available.
